Welcome to SUMU KW. By accessing this website or placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. Acceptance of Terms

By using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with any other policies published on the website.

2. Products

• We strive to display all products, descriptions, images, and prices as accurately as possible.
• Actual product colors and appearance may vary slightly due to photography, lighting, or screen settings.
• All products are subject to availability, and we reserve the right to modify or discontinue any product without prior notice.

3. Pricing & Payment

• All prices displayed on the website are in the specified currency and may or may not include applicable taxes, depending on local regulations.
• Full payment must be received before an order is processed and shipped.
• We reserve the right to update product prices at any time without affecting confirmed orders.

4. Shipping & Delivery

• We offer shipping within Kuwait and to all GCC countries.
• Shipping fees and delivery times vary depending on the destination, package weight, and shipping method.
• Shipping costs are calculated and displayed during checkout.
• Order processing begins after payment has been successfully confirmed.
• Delivery times may be affected by circumstances beyond our control, including public holidays, customs procedures, or courier delays.

5. International Shipping to GCC Countries

• Customers are responsible for ensuring that the ordered products comply with the import regulations of their destination country.
• Customs duties, import taxes, or any additional governmental fees imposed by the destination country are the customer's responsibility.
• SUMU KW is not responsible for delays caused by customs inspections or government authorities.

6. Order Cancellation & Modification

• Orders may be modified or canceled only before they enter the processing stage.
• Once an order has been shipped, it cannot be canceled or modified.

7. Returns & Exchanges

Due to the nature of perfumes, bakhoor, and fragrance products, returns or exchanges are not accepted after delivery except in the following cases:

• The customer receives an incorrect product.
• The product arrives damaged due to shipping.
• The product has a manufacturing defect.

To request a return or exchange:

• Contact us within 48 hours of receiving your order.
• Provide clear photos showing the issue.
• The product must remain unused and in its original packaging.

8. Customer Responsibility

Customers are responsible for providing accurate shipping information, including their name, address, and contact number. SUMU KW is not responsible for delays or additional charges resulting from incorrect or incomplete shipping information.

9. Intellectual Property

All content on this website, including text, images, logos, graphics, and designs, is the property of SUMU KW and may not be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, SUMU KW shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or its products.

11. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes become effective immediately upon publication on the website.

12. Contact Us

If you have any questions regarding these Terms & Conditions or your order, please contact us through the official contact methods listed on our website.